Twenty years after terrorists flew two planes into the World Trade Center, the memorial at ground zero has its own routine, not much different from many city tourist sites.

Visitors from around the world come and go. They snap selfies as they browse the nearly 3,000 names engraved into the parapets that frame two reflecting pools. Docents give tours. Tourists glance at their watches, decipher subway maps and check off a box. Then they leave.

NYPD officer Michael Dougherty, a 25-year veteran, patrols with his colleagues at the National September 11 Memorial & Museum where names of his deceased colleagues and friends are displayed, Monday, Aug. 16, 2021, in New York. (AP Photo/John Minchillo)

But for those who live and work close to the memorial, the site is both a part of their daily routine and hallowed ground. The names on the parapets are more than mere engravings on bronze, and the 55,000 gallons of water recycling through the reflecting pools is more than a social media post. It is a constant reminder of that infamous day. It is a cemetery.

“I believe this place brings people to see that there is evil in the world, but it can be overcome.”

— Kevin Hansen, 9/11 Memorial and Museum Engineer

After the plaza empties around the reflecting pools each evening, Kevin Hansen pulls on blue work gloves, grabs his torch and begins his nightly work of repairing and maintaining the long, bronze parapets with the names of the dead.

Hansen was 8 and in elementary school on Long Island in 2001.

Kevin Hansen, an engineer at the September 11 Memorial, uses a torch to clean and burnish the names cut into the metal plates that border the south pool, Wednesday, Aug. 4, 2021 in New York. (AP Photo/Mark Lennihan)

“You just remember everyone getting phone calls and teachers not knowing what was going on. And then parents were coming to school to pick kids up,” he said.

Of his work, Hansen says, “It’s important to me."

"This is a sign that we all came together back in 2001. This is my giveback of patriotism and this (event) cannot be forgotten,” he said. “I believe this place brings people to see that there is evil in the world, but it can be overcome."

Red roses rest against the names of the fallen on the south pool at the National September 11 Memorial & Museum, Thursday, Sept. 9, 2021, in the Manhattan borough of New York. (AP Photo/John Minchillo)

“This is hallowed sacred ground. This is the burial spot for thousands of people, many still unidentified.”

— Mike Dougherty, NYPD Officer

While patrolling his beat around the World Trade Center, NYPD officer Mike Dougherty keeps an attentive eye on the memorial, often cleaning grime from the parapets and answering questions for tourists.

“If we see something on the panel we’ll make sure to wipe it off, and I see their names and I’ll touch them. I’m here looking over them, basically. Try to relay that to people that don’t understand what this is all about," he said.

“I get that, a lot of questions sometimes, you know: ‘What is this area?’ And I don’t take offense to it. I like explaining to them where the buildings stood. What this is all about. Just to keep the memory of everyone in your life when you tell somebody who doesn’t have that connection.”

NYPD officer Michael Dougherty, a 25-year veteran, stands beside the south reflecting pool of the 9/11 Memorial & Museum where names of his deceased colleagues and friends are displayed, Monday, Aug. 16, 2021, in New York. (AP Photo/John Minchillo)

The 25-year NYPD veteran started as an apprentice electrician working inside the World Trade Center before becoming a police officer. He was on patrol in Brooklyn when the planes hit the towers.

When he patrols the memorial plaza now, he sometimes stops in his tracks.

“I’ll just be walking around the side or in one of the particular security pools, and sometimes something will just hit me. I just start staring out at the plaza. So, I’ll take a couple of minutes to compose myself."

“It’s a privilege to be here. I’m at the end of my career, towards the end of it anyway. And I couldn’t think of a better place for me to finish up," he said.

A child peers over the edge of the north pool as visitors browse the walking paths at the National September 11 Memorial & Museum, Wednesday, Sept. 8, 2021, in the Manhattan borough of New York. (AP Photo/John Minchillo)

“It was my front lawn. Every time I walked out of my apartment building and I crossed over, I came through the World Trade Center either to go to work at 195 Broadway or to shop.”

— Joan Mastropaolo, Battery Park City Resident

After moving to Battery Park City in 1998, the World Trade Center was a part of Joan Mastropaolo’s daily life. She not only lived across the street, but also worked two blocks east of the twin towers and shopped in the mall below.

“It was my front lawn. Every time I walked out of my apartment building and I crossed over, I came through the World Trade Center,” she said.

But on the morning of Sept. 11, 2001, “This vibrant community became nothing in a matter of 102 minutes.”

Joan Mastropaolo, a 9/11 Tribute Museum board member, volunteer, and local Battery Park city denizen since 1998, stands amongst the trees at the 9/11 Memorial & Museum as One World Trade Center looms overhead, Monday, Aug. 16, 2021, in New York. (AP Photo/John Minchillo)

“After everything happened here, I was completely shut out from this situation for a couple of years. I wasn’t a rescue recovery worker or a volunteer. So, I couldn’t get on the site, and I felt like a big part of my life was robbed from me,” she said. “When they started bringing the trees back to this site, for me, that was a symbol of returning life back to the site.”

Mastropaolo now volunteers as a docent at the 9/11 Tribute Museum, where she given more than 800 walking tours.

"I try to explain to them the magnitude of the loss.”

Visitors browse the south pool at the National September 11 Memorial & Museum, Thursday, Sept. 9, 2021, in the Manhattan borough of New York. (AP Photo/John Minchillo)

“I think they like coming into a place and see someone that experienced it. A lot of times you just give a hug, a handshake, whatever it is, you don’t have to have a lot of words. The locals like coming here, it’s peaceful.”

— Michael Keene, Owner O’Hara’s Restaurant and Pub

Michael Keene has been an owner of O’Hara’s Restaurant and Pub for 35 years. A popular watering hole for firefighters at a station a block away and for area office workers, O’Hara’s shut down for seven months after the attacks.

Its clientele changed when it reopened, becoming popular with crews working at ground zero. Keene now still offers Guinness on tap to the firefighters. Visitors to the memorial also frequent his pub.

Michael Keane, the 35-year owner of O'Hara's Restaurant & Pub, works the busy dining room of his establishment near at the National September 11 Memorial & Museum, Thursday, Sept. 9, 2021, in the Manhattan borough of New York. (AP Photo/John Minchillo)

“It’s special now, because the people that come over to the site after they’ve gone through the museum, and it’s tough to go through the museum. People that come over here are very respectful. And just to be in a place that was destroyed then and rebuilt, you know, there is something special about that.”

A visitor takes a selfie beside the north pool at the National September 11 Memorial & Museum, Wednesday, Sept. 8, 2021, in New York. (AP Photo/John Minchillo)

“We try and make it a place where people believe their families are being watched and taken care of.”

— James Maroon, 9/11 Memorial and Museum Engineer

When the plaza around the reflecting pools closes, James Maroon dons waders and a headlamp and begins the deliberate task of vacuuming the floors of the giant fountains.

“We try and make it a place where people believe their families are being watched and taken care of,” said Maroon, an engineer for the National September 11 Memorial & Museum.

James Maroon, an engineer at the 9/11 Memorial, poses near the waterfalls in the south pool, Wednesday, Aug. 4, 2021 in New York. (AP Photo/Mark Lennihan)

In 2001, Maroon was working at the New York Mercantile Exchange just west of the World Trade Center. He was crossing West Street when the first plane hit. Maroon knew many of the brokers who died in the attacks.

"Sometimes when we’re outside I look at the panel that their names are on. And one of them, Elkin Yuen, his daughter was due to be born. Now she’s going to be 20 years old. And never met her father.”